Refund policy

If you are not 100% satisfied for any reason, you may return the product within 14 days after arrival for a full refund. Please note all shipping costs are non-refundable and customers are responsible for return shipping. Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind. To be eligible for a return, your item must be unused, unwashed, and in the same condition as received. It must also be in the original packaging. There may be certain situations where only partial refunds are granted (if applicable). 

All Sale items are final sale and may not be returned or exchanged.

To start a return, send an email to beerguygear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at beerguygear@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beerguygear@gmail.com.